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Terms of Service

Last updated · 18 May 2026

These Terms of Service ("Terms") govern your access to and use of Crowta, a website design and management service operated by Virinchi Software Pvt Ltd ("Crowta", "we", "us"). By signing up or making a payment, you agree to these Terms.

1. The service

Crowta designs, builds, hosts, and updates your business website. Communication happens over WhatsApp, Telegram, or Slack — whichever channel you choose. AI assists in design and content; every customer-facing change is reviewed by a human before going live.

2. Plans and payment

  • Plans are billed annually via Razorpay (UPI, card, netbanking, wallets).
  • All prices listed are exclusive of 18% GST, which is added at checkout.
  • Founding 50 pricing is locked for life for as long as your subscription stays active without lapse.
  • No auto-renewal. We send a renewal reminder ~14 days before your annual term ends.

3. 7-day money-back

Full refund within 7 days of first deployment — no questions asked. We deduct only ₹1,500 for the actual domain registration cost we incurred on your behalf. After the 7-day window, refunds are issued only where we have failed to deliver the agreed scope (a "service failure").

To request a refund, message us on your support channel or email [email protected].

4. What you get

  • Custom website designed and built for your business.
  • Domain registered in your name (year 1 included).
  • Hosting on AWS — one of the world's best server networks — with free SSL and lightning-fast load times.
  • Update SLA — changes go live within 30 minutes of confirmation during business hours.
  • Support channel access — WhatsApp, Telegram, or Slack of your choice.

5. Ownership

  • You own your domain, your content, and your data from day one.
  • You may request the source code for your site at any time; we will hand over a copy.
  • Reusable framework code, design system tokens, and proprietary tooling remain Crowta's property.

6. Acceptable use

You agree not to use Crowta to host content that:

  • Violates Indian law or the laws of your customers' jurisdictions.
  • Constitutes hate speech, harassment, or incitement.
  • Infringes copyright or trademark of any third party.
  • Distributes malware, conducts phishing, or facilitates illegal activity.

We may suspend or terminate service for clear violations, with notice where possible.

7. Updates and changes

"Updates" mean one logical change. "Change our phone number everywhere" counts as one update. "Change headline AND swap photo AND add a testimonial" counts as three. Your plan's monthly allowance is confirmed in chat before any work is accepted.

8. Uptime & speed

We target 99.9% uptime on AWS. Pages typically load in under a second anywhere in India, and under two seconds globally. We do not provide a financial SLA at the Founding 50 tier; service-credits are available on enterprise plans.

9. Cancellation

You may cancel at any time. Cancellation takes effect at the end of your current annual term — no pro-rated refunds after the 7-day window. On cancellation, we deliver a full export (domain transfer, code, content) within 7 business days.

10. Liability

To the extent permitted by law, Crowta's total liability for any claim is capped at the fees you paid in the 12 months preceding the claim. We are not liable for indirect or consequential damages such as lost profits or lost business.

11. Changes to these terms

Material changes are notified via WhatsApp and email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by Indian law. Disputes will be resolved in the courts of Hyderabad, Telangana.

13. Contact

Virinchi Software Pvt Ltd
Email: [email protected]
Refund queries: [email protected]